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Airbnb message templates for every stay

Fill in your details once and get the whole sequence of guest messages, from the first inquiry to the review request, plus replies for early check-in, late check-out and noise. Switch the language and every message is written in your guest's language.

  • Free
  • No sign-up
  • Stays in your browser

Your details

Fill in what you like: empty details are left out of the messages.

Saved in this browser only.

Messages for every stay

Reply to an inquiry

Hi [guest name],

Thank you for your interest in [name of your place]! Good news: your dates are available.

If you have any questions about the place or the area, just ask. I'm happy to help.

You can book whenever you're ready. I'd love to welcome you!

Best wishes,

Booking confirmed

Hi [guest name],

Thank you for booking [name of your place]! I'm looking forward to having you.

A few days before you arrive, I'll send you the address, the check-in details and the WiFi. In the meantime, feel free to message me with any questions.

Best wishes,

Before arrival (2–3 days before)

Hi [guest name],

Your stay at [name of your place] is coming up! Here is everything you need for your arrival.

Check-in is from 3:00 PM.

Could you let me know roughly what time you'll arrive?

Best wishes,

Check-in day

Hi [guest name],

Welcome to [name of your place]! I hope you had a good journey.

If anything is missing or not working, message me any time.

Best wishes,

During the stay

Hi [guest name],

I hope you're enjoying your stay! Is everything all right with the place? Let me know if you need anything.

Best wishes,

Check-out reminder (evening before)

Hi [guest name],

Just a reminder that check-out is tomorrow by 11:00 AM.

Before you leave, please take the trash out, close the windows, turn off the lights and air conditioning, and lock the door behind you.

Thank you for staying with us, and safe travels!

Best wishes,

After check-out

Hi [guest name],

Thank you for staying at [name of your place]! I hope you had a great time.

If you have a moment, an honest review helps small hosts like me a lot.

You're always welcome back. Safe travels!

Best wishes,

Replies to common requests

Early check-in: yes

Hi [guest name],

Good news: the place will be ready early, so you can check in from 1:00 PM.

Best wishes,

Early check-in: no

Hi [guest name],

I'm sorry, there are guests the night before and the cleaning takes a few hours, so check-in is from 3:00 PM. I'll let you know if it's ready earlier.

Best wishes,

Late check-out: yes

Hi [guest name],

No problem: you can check out at 1:00 PM.

Best wishes,

Late check-out: no

Hi [guest name],

I'm sorry, new guests arrive the same day, so I need check-out by 11:00 AM.

Best wishes,

Noise complaint

Hi [guest name],

A neighbour has mentioned some noise from the apartment. Could you please keep it down, especially after 10:00 PM? Thank you for understanding.

Best wishes,

Tip: on Airbnb, save these as scheduled messages or quick replies so they go out by themselves.

How to use it

  1. 1Fill in your place's details: check-in and check-out times, the address, how to get in and the WiFi.
  2. 2Choose your guest's language.
  3. 3Copy each message into Airbnb, Booking.com, Vrbo, WhatsApp or an e-mail.
  4. 4Save them as scheduled messages or quick replies, so they go out by themselves.

The messages every stay needs

  1. Inquiry reply: answer fast. Airbnb shows guests your response rate and response time.
  2. Booking confirmed: thank the guest and tell them when the arrival details will come.
  3. Before arrival, two or three days ahead: the address, the check-in time, how to get in, parking and the WiFi.
  4. Check-in day: a short welcome, the WiFi again and how to reach you.
  5. During the stay: a quick "is everything all right?" catches problems before they turn into a review.
  6. Check-out reminder, the evening before: the time and the few tasks you ask for.
  7. After check-out: thank the guest, with a neutral reminder that an honest review helps.

Tips for guest messages

  • Facts first, short sentences. Guests read messages on their phone, often while travelling.
  • Write in your guest's language. A message they understand at once saves you follow-up questions.
  • Never offer anything in return for a review. Airbnb's review policy doesn't allow incentives; a neutral reminder is fine.
  • Send the same facts everywhere: the messages, your welcome book and your check-out sign should say the same times and rules.

Frequently asked questions

What should I send guests before they arrive?

Two or three days before check-in: the address, the check-in time, how to get in, parking and the WiFi. Ask roughly when they'll arrive, so you can be ready or send a reminder.

When should I send the check-out message?

The evening before departure, with the check-out time and the two or three tasks that matter most.

Can I ask guests for a review?

Yes, as long as you don't offer anything in return or pressure them: Airbnb's review policy forbids incentives. A short, neutral reminder after check-out is fine.

Can these messages go out automatically?

Yes. Airbnb lets you save scheduled messages that go out at a set time before or after check-in and check-out, and quick replies for common questions. Most other platforms and channel managers have message templates too.

Which languages can the messages be written in?

28, including English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Greek, Turkish, Japanese, Chinese and Korean. Your own details, such as how to get in, stay as you typed them.

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